Discreet, Secure, and Nationwide
We know that when you order vape products online, privacy, speed, and reliability are your top priorities. We have designed our shipping process to be completely discreet, fully compliant, and as fast as possible.
Below is exactly how your order is handled from the moment you click “Checkout” to the moment it arrives at your door.
The Short Version
- Nationwide Shipping: We ship discreetly across the USA in full compliance with all applicable federal and state regulations.
- 100% Discreet Packaging: Plain, unmarked boxes. No branding, no “vape” labels, and no indication of the contents on the outside.
- Mandatory Age Verification: All orders require 21+ age verification at checkout and an adult signature upon delivery.
- Fast Processing: Orders placed before 2:00 PM EST ship the same business day.
Discreet Packaging & Privacy
Your privacy is non-negotiable. We understand that not everyone wants their neighbors or mail carriers knowing what is inside their packages.
Every order is shipped in a plain, sturdy, unmarked cardboard box or poly mailer.
- No external branding: The words “Cali Clear,” “Cannabis,” “Hemp,” “Vape,” or “THC” will never appear on the outside of the package.
- Generic return address: The return address will list our parent logistics name (e.g., [Your Generic LLC Name]), not our retail brand name.
- Neutral billing: Your credit card statement will show a discreet billing descriptor (e.g., [Your Generic Billing Name]), not the name of our store.
Mandatory Age Verification
We operate in strict compliance with federal and state laws regarding the sale of vape products.
- At Checkout: You must affirm that you are 21 years of age or older. We use third-party software to verify the name and age associated with your billing information.
- At Delivery: All packages are shipped with Adult Signature Required. The carrier will not leave the package at your door. The recipient must be 21 or older and present a valid, government-issued photo ID (Driver’s License, State ID, or Passport) to the driver upon delivery.
Note: If age verification fails at checkout or the recipient cannot provide valid ID at delivery, the package will be returned to us, and shipping costs will be deducted from any refund.
Processing & Delivery Times
We know you want your order quickly. Here is our standard timeline:
- Order Processing: Orders placed before 2:00 PM EST, Monday through Friday, are processed and handed to the carrier the same business day. Orders placed after 2:00 PM EST, on weekends, or on federal holidays will be processed on the next business day.
- Standard Shipping (3–5 Business Days): Our default, most economical option. Reliable and fully tracked.
- Expedited Shipping (1–2 Business Days): Available at checkout for an additional fee. Ideal if you need your order urgently.
Delivery times are estimates provided by the carrier and begin once the package is scanned into their network, not from the moment you place the order.
Shipping Rates & Carriers
We partner with major, reliable carriers (USPS, UPS, and FedEx) to ensure your package arrives safely. Shipping costs are calculated at checkout based on your location, the weight of the order, and the shipping speed you select.
We frequently offer Free Standard Shipping on orders over a certain threshold (e.g., $75+). Check the banner at the top of our site for current promotions.
Order Tracking
As soon as your order ships, you will receive an automated email containing your tracking number and a direct link to the carrier’s tracking page.
Note: It can take up to 24 hours for the carrier to scan the package and for the tracking information to update in their system. If your tracking says “Label Created” for more than 48 hours, please contact us.
Lost, Stolen, or Damaged Packages
We take responsibility for getting your order to you safely.
- Damaged in Transit: If your package arrives crushed, torn, or the contents are visibly damaged, take photos of the packaging and the product immediately. Contact us within 48 hours of delivery, and we will send a replacement at no cost to you.
- Lost in Transit: If your tracking shows no movement for 7+ business days, or the carrier officially declares the package lost, we will investigate and ship a replacement or issue a refund.
- Marked “Delivered” But Missing: Once the carrier scans a package as “Delivered” and obtains a signature, the responsibility shifts to the recipient. We recommend checking with household members, neighbors, or your local post office/carrier depot. We cannot issue refunds or replacements for packages the carrier confirms as delivered to the correct address.
Compliance & Restricted Areas
We ship nationwide, but we strictly adhere to all local, state, and federal laws regarding the shipment of hemp-derived and cannabis products. Our checkout system automatically verifies shipping eligibility based on your ZIP code. If your location has specific restrictions that prevent us from shipping to you, you will be notified at checkout.
Contact Us
If you have questions about your order, need to update a shipping address (please do so within 2 hours of placing the order), or need to file a shipping claim, our team is ready to help.
- Email: [sales@caliclears.store]
- Phone: [+1 (424) 770-3854]
- Hours: Monday – Monday, 7:00 AM – 10:00 PM
- Address:
10135 San Fernando Rd, Pacoima, CA 91331, USA